Customer Troubleshooting

Use this page when something does not work the way you expected.

I Cannot Find My Booking

Try this:

1. Make sure you are signed in.
2. Check that you used the same email address you used when booking.
3. Open the bookings list.
4. Refresh once.
5. Check whether the booking might be under subscriptions instead.

If you still cannot find it, contact the operator with the product name, date, and approximate booking time.

I Cannot Find My Subscription

Try this:

1. Open the subscriptions list.
2. Check the account you are signed in with.
3. Look for the product name.
4. Open any related booking if the subscription created one.

If the subscription was just created, wait a short time and refresh.

I Cannot Book A Product

Common reasons:

• the time is no longer available
• the product is not available for your account
• payment did not complete
• the product was changed by the operator
• the location or resource is unavailable
• the product is a subscription product, not a one-time booking product

Open the product page again and check the visible rules.

My Payment Did Not Complete

Do this:

1. Stay in the Skedular or approved payment provider flow.
2. Do not refresh repeatedly while payment is processing.
3. If the app shows a retry option, use it.
4. If payment failed, check with your bank or payment provider.
5. Return to the booking or subscription detail page.

Do not send card numbers or payment secrets to support.

I Need To Cancel

Open the booking or subscription detail page. If cancellation is available, the action should be shown there.

If no cancellation action appears:

• the item may not be eligible
• the time window may have passed
• the action may need operator help
• payment may still be pending

Contact the operator with the booking or subscription reference.

I Need A Refund

Start from the booking or subscription detail page. If a refund request action exists, follow the app.

If it does not exist, contact the operator. Refunds depend on policy and payment state.

I Opened The Wrong Help Site

Use this quick check:

• Booking as a customer? Stay in Customer Help.
• Managing private company workspaces? Use Teams Help.
• Running marketplace products, payments, or refunds? Use Spaces Help.

What To Include In A Support Request

Include:

• product name
• location
• booking or subscription reference
• date and time
• what you tried
• what you expected

Do not include:

• passwords
• full payment card numbers
• private access tokens
• screenshots with unrelated personal data