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DocumentationActions reference

Customer Actions Reference

This page explains common customer actions, when to use them, and what to check after using them.

Browse

Use browse when you are still choosing.

Before:

  • know the operator or area you want
  • check that you are in Customer app

After:

  • open a location or product
  • do not assume availability until you reach the product or booking page

Book

Use book for one-time access.

Before:

  • check product
  • check location
  • check date and time
  • read visible policy notes
  • confirm payment expectations

After:

  • open booking detail
  • check status
  • keep the reference

Subscribe

Use subscribe for recurring access.

Before:

  • check recurrence
  • check renewal information
  • read cancellation notes
  • understand payment timing

After:

  • open subscription detail
  • check current status
  • check related bookings when shown

Cancel Booking

Use cancel booking when you no longer need one reservation.

Before:

  • confirm the booking
  • confirm date/time
  • read policy notes
  • check refund information if shown

After:

  • check booking status
  • check whether any refund next step is shown

Cancel Subscription

Use cancel subscription when you want recurring access to stop.

Before:

  • confirm it is the right subscription
  • read whether cancellation is immediate or future-only
  • check whether related bookings remain active

After:

  • check subscription status
  • check any period-end date shown

Request Refund Help

Use refund help when payment was confirmed and you believe policy may allow money back.

Before:

  • open the booking or subscription detail
  • check visible refund action or support guidance
  • gather reference, product, location, and date

After:

  • wait for the visible result or operator reply
  • do not create duplicate requests unless support asks

Retry Payment

Use retry payment only when the app shows a safe retry path.

Before:

  • confirm the product and amount
  • stay in the approved Skedular/provider flow

After:

  • return to booking or subscription detail
  • check payment and booking status

Contact Support

Use support when the app does not show the action you need.

Include:

  • booking/subscription reference
  • product
  • location
  • date/time
  • what you expected

Leave out:

  • passwords
  • full card details
  • unrelated personal data
States and policiesTroubleshooting