Customer Task Guides

These guides explain the main customer workflows in simple steps.

Find A Marketplace Organization

1. Open the Skedular customer link you were given.
2. Check that the organization name matches the place you want.
3. Review the available locations or products.
4. Open the location or product that matches your need.

Screenshot needed: Customer marketplace organization page with location and product entry points.

Expected result: you can see the public marketplace options for that organization.

Review A Location

1. Open the location page.
2. Check the location name and address.
3. Review available spaces, resources, or floor plan information.
4. Choose a product or continue browsing.

Screenshot needed: Location detail page with public location information and floor plan entry.

Expected result: you understand whether this location fits what you need.

Review A Product

1. Open the product detail page.
2. Read the product description and rules.
3. Check whether the product is one-time, recurring, or both.
4. Choose book or subscribe when the option is available.

Screenshot needed: Product detail page showing booking and subscription entry points.

Expected result: you know what you are about to book or subscribe to.

Make A One-Time Booking

1. Open the product booking page.
2. Choose the date, time, or other required options.
3. Review the booking summary.
4. Confirm the booking when everything is correct.
5. Open the booking detail page after confirmation.

Screenshot needed: Product booking form with date, time, summary, and confirm action.

Expected result: the booking appears in your bookings list and has a detail page.

Start A Subscription

1. Open the product subscription page.
2. Review the recurring schedule and product rules.
3. Check any payment or policy information shown on the page.
4. Confirm the subscription when it is correct.
5. Open the subscription detail page after confirmation.

Screenshot needed: Subscription form with schedule, policy summary, and confirm action.

Expected result: the subscription appears in your subscriptions list.

Check A Booking

1. Open your bookings list.
2. Find the booking you want.
3. Open the booking detail page.
4. Review the status, location, product, and any available action.

Screenshot needed: Customer booking detail page with status and visible customer actions.

Expected result: you can see what is booked and what you can do next.

Check A Subscription

1. Open your subscriptions list.
2. Find the subscription you want.
3. Open the subscription detail page.
4. Review the status, schedule, product, and visible actions.

Screenshot needed: Customer subscription detail page with renewal or schedule information.

Expected result: you can see the recurring purchase and any next step available to you.

Request Cancellation Or Refund Help

1. Open the booking or subscription detail page.
2. Look for a cancellation, refund, or support action.
3. Read any policy message before continuing.
4. Follow the on-screen steps.
5. Return to the detail page and check the status.

Screenshot needed: Eligible booking or subscription detail page showing the customer action area.

Expected result: the app shows whether the request was completed, submitted, or unavailable.

Update Notifications Or Settings

1. Open notifications to review recent account updates.
2. Open settings to review account preferences.
3. Make only the changes you understand.
4. Return to your booking or subscription if that is what you were working on.

Screenshot needed: Customer notifications and settings entry points.

Expected result: your account preferences and recent updates are easy to find.

Decide Which Customer Page To Open

Use this quick guide when you are not sure where to go.

Check Before You Confirm Anything

Before you confirm a booking or subscription, pause for a quick check.

• Is this the correct location?
• Is this the correct product?
• Is the date, time, or recurring schedule right?
• Do you understand whether it is one-time or recurring?
• Did you read any visible policy notes?
• Are you signed in with the account that should own the booking?

If any answer is “no”, go back before confirming.

After You Confirm

After confirmation, open the detail page and check:

• product name
• location name
• date, time, or schedule
• status
• any next action

If the item is missing from your list, refresh the page once. If it is still missing, check that you used the same account.

If A Customer Action Is Missing

Sometimes you expect an action, but it is not shown.

Common reasons:

• the booking is not eligible
• the subscription is in a state that cannot be changed by the customer
• the product policy does not allow that action
• payment did not finish
• the action belongs to operator support

Do not try to work around the missing action by using an old link. Contact the operator and include the booking or subscription reference.

Good Support Message Example

Use a short message like this:

Hi, I need help with booking BK-1234 for the Downtown Day Pass on June 12.
I expected to see a cancellation option, but I cannot see one on the booking detail page.
Can you check whether this booking is eligible?

This gives support enough context without exposing payment details or private account information.