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DocumentationBookings and subscriptions

Bookings and Subscriptions

Bookings and subscriptions are the records that show what you have reserved or bought through the marketplace.

Bookings List

The bookings list shows your marketplace bookings. Use it when you want to find an upcoming booking, check an older booking, or open the booking detail page.

Common reasons to open a booking:

  • confirm the location, date, and time
  • check the booking status
  • see whether cancellation is available
  • review what to do if something looks wrong

Booking Detail

The booking detail page is the best place to check the exact booking. It should show the product, location, schedule, and any visible customer actions.

Some actions depend on policy and payment state. For example, a cancellation or refund option may only appear when the booking is eligible.

Subscriptions List

The subscriptions list shows recurring marketplace purchases.

Use it when you want to check an active subscription, review a renewal, or open a subscription detail page.

Subscription Detail

The subscription detail page explains the recurring purchase from your point of view.

Look for:

  • the product name
  • the current status
  • the renewal or schedule information when shown
  • the related bookings when available
  • any visible cancellation or support action

Cancellation and Refund Guidance

Cancellation stops or changes access. Refunds are financial decisions and may depend on the operator’s policy, payment state, timing, and review process.

If the app offers a cancellation or refund request, follow the on-screen steps. If it does not, the booking may not be eligible or may need operator support.

Expected Result

After a change, return to the booking or subscription detail page and check the status. If the status does not match what you expected, contact the operator with the booking or subscription reference shown in the app.

Booking States In Plain Language

The exact labels can vary, but most booking states answer one of these questions:

  • Is it confirmed? The booking is ready and should be honored by the operator.
  • Is it waiting on something? The app may still need payment, approval, or another step.
  • Did it fail or expire? The booking did not complete, or the time to finish it passed.
  • Was it canceled? The booking is no longer active.
  • Does it need attention? Something about the booking may need customer or operator follow-up.

Use the booking detail page as the source of truth. If the list and detail page ever seem different, open the detail page.

Subscription States In Plain Language

Subscriptions are recurring, so their states can involve both the current cycle and future cycles.

Look for:

  • whether the subscription is active
  • whether the current cycle has a related booking
  • when the next renewal or recurring period is shown
  • whether cancellation is immediate or affects a later period
  • whether payment or policy has blocked a renewal

If the app says a subscription is canceled, check whether access has already ended or whether it ends at the period boundary.

Cancellation

Cancellation is about access. It stops a booking, subscription, or future renewal from continuing.

Before canceling, check:

  • which booking or subscription you are canceling
  • whether the cancellation is immediate
  • whether the cancellation applies only to future renewals
  • whether any current booking remains active
  • whether the app says a refund may or may not happen

If you are not sure, pause and contact the operator. It is better to ask before canceling the wrong item.

Refunds

Refunds are about money. A refund may be full, partial, unavailable, or require review.

A cancellation does not always mean a refund. A refund may depend on:

  • the operator’s policy
  • when you cancel
  • whether payment was confirmed
  • whether the booking already started
  • whether the purchase was one-time or recurring
  • whether the operator needs to review the request

Customer Help cannot promise a refund outcome. It can only explain where to look and what the visible app state means.

What To Send Support

If you need help, send enough information for the operator to find the record without sharing sensitive details.

Helpful:

  • booking or subscription reference
  • product name
  • location name
  • date and time
  • a short description of what you expected

Do not send:

  • passwords
  • full payment card details
  • access tokens
  • private account screenshots with unrelated personal information

Examples

Example 1: One-time booking

You book a meeting room for Tuesday afternoon. The booking appears in your bookings list. You open the detail page and see the room, time, location, and status. If you need to cancel, the detail page is where you check for the action.

Example 2: Recurring subscription

You subscribe to a monthly co-working pass. The subscription appears in your subscriptions list. The detail page shows the product and any visible renewal or schedule information. If you cancel, read whether it ends now or at the end of the current period.

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