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DocumentationAccount and support

Account and Support

Account pages help you keep your customer profile and notifications working.

Sign In and Sign Up

Use sign-in when you already have an account. Use sign-up when you need to create one.

Some marketplace links may ask you to sign in before you can finish a booking or view account-specific details. That is normal when the app needs to connect the action to your account.

Welcome

The welcome page helps new users finish the first steps after sign-in. It may point you to marketplace browsing, account setup, or the next page you were trying to open.

Notifications

Notifications help you keep track of booking and account activity.

Open notifications when you want to see recent updates or check whether something needs attention.

Settings

Settings are for your own account preferences. Use them to review customer account details and available preferences.

Slack Pages

Slack install and success pages support customer-facing Slack flows where they are enabled. If your organization or marketplace does not use Slack, you may not need these pages.

If a marketplace link is unsupported, expired, or not available to you, Skedular may send you to an unsupported route. Go back to the marketplace organization page, check the link, or contact the operator.

Public Safety

Customer Help does not ask you to share passwords, payment secrets, access tokens, or private account data. Do not put sensitive details into screenshots or support messages unless the official support channel asks for them.

Account Checklist

When something does not look right, check the simple things first:

  • Are you signed in with the same account you used to book?
  • Did you open the correct marketplace link?
  • Are you looking at bookings or subscriptions, not the general marketplace page?
  • Did the booking or subscription finish confirmation?
  • Is the notification about an old item or a current one?

Many support questions come from using a different email address or opening an old link.

Notifications In More Detail

Notifications are there to point you back to activity that may matter.

They may relate to:

  • booking confirmations
  • booking changes
  • subscription changes
  • account setup
  • integration or install steps
  • support actions that need review

Open the related booking, subscription, or settings page before taking action. The related detail page usually has more context than the notification itself.

Settings In More Detail

Settings are about your account. They are not the place to edit marketplace products, organization locations, or operator payment setup.

Use settings when you need to review account preferences available to you. If a setting is not visible, it may not be supported for your account or may belong to a different app.

Sign-In Problems

If sign-in fails:

  1. Check that you used the right email address.
  2. Try the link again in a fresh browser tab.
  3. Make sure the link is for the customer app, not an admin app.
  4. If the problem continues, contact support with the page you were trying to open.

Do not share your password in a support request.

An unsupported page usually means the app could not safely route the link.

This can happen when:

  • the link was copied incorrectly
  • the link belongs to another Skedular app
  • the marketplace route changed
  • the item is no longer public
  • your account cannot access the item

Use the operator’s public marketplace page as the safest starting point.

Bookings and subscriptionsPage reference