Customer Help Overview

Customer Help explains the public side of Skedular.

This is the right help site when you want to find a location, look at a marketplace product, make a booking, start a subscription, or check something tied to your own account.

What You Can Do

Browse public marketplace organizations and locations.
Open a location page and review details, availability, and floor plan information when it is available.
Open a product page and decide whether it is a one-time booking or a recurring subscription.
Book a product when it is available to you.
Subscribe to a recurring marketplace product when the operator offers that option.
Review your own bookings and subscriptions.
Check cancellation or refund options when they are available.
Manage notifications, settings, sign-in, and welcome steps.

What Customer Help Does Not Cover

Customer Help does not explain how to run a private organization or a marketplace business.

Use Teams Help for private organization work such as internal bookings, private locations, teams, members, SSO, and workplace analytics.

Use Spaces Help for marketplace operator work such as publishing products, payment setup, operator bookings, subscriptions, refunds, and marketplace analytics.

Main Areas

Find a place: Public discovery, organization pages, location pages, and floor plans.
Products: Product details, one-time booking, recurring subscription, availability, and product rules.
Bookings and subscriptions: Your booking list, booking detail, subscription list, subscription detail, cancellation, and refund guidance.
Account and support: Notifications, settings, sign-in, welcome, Slack pages, and unsupported links.
Page reference: What every main customer page is for and what to check there.
Booking examples: Practical examples for day passes, rooms, subscriptions, cancellations, and refund questions.
States and policies: Plain-language booking, subscription, payment, cancellation, and refund states.
Troubleshooting: What to check when something is missing, blocked, or unclear.
Glossary: Customer-friendly definitions for common terms.
Review checklists: Quick checks before booking, subscribing, canceling, or asking for support.
FAQ: Short answers to common customer questions.

The Customer Point Of View

Customer pages are written from your point of view. They explain what you can see and what you can do.

They do not explain how an operator created a product, how a company manages private locations, or how payment systems work behind the scenes.

That split matters because the same words can mean different things:

A location is a place you can browse. For an operator, it is something they manage.
A product is something you can book or subscribe to. For an operator, it is something they publish.
A booking is your reservation. For an operator, it is part of their operations.
A refund is something you may request or ask about. For an operator, it is a review and processing workflow.

Read This Help In Order

If you are new, use this order:

Start with Find a place.
Read Products before booking.
Use Task guides when you are ready to take action.
Use Bookings and subscriptions after you confirm.
Use Account and support if sign-in, settings, notifications, or links are confusing.